Continual Service Improvement (CSI) is one of the Service Lifecycle modules which comes under the category of ITIL® Intermediate. The CSI module focuses on how individuals or organizations can calculatedly analyze the products and services that they have fabricated by following the strategy, design, transition and operation stages of the IT Service Lifecycle and provides guidance on how this process should be planned and implemented. CSI practices can aid organizations and projects, continue to meet and adapt to the changing needs of consumers as well as improving efficiencies and returns on investment for organizations.
Module 1: Introduction to Continual Service Improvement
Module 2: Continual Service Improvement Principles
Module 3: Continual Service Improvement Process
Module 4: Continual Service Improvement Methods and Techniques
Module 5: Organizing for Continual Service Improvement
Module 6: Technology Considerations for Continual Service Improvement
Module 7: Implementing Continual Service Improvement
Module 8: Challenges, Critical Success Factors and Risks
Module 9: Exam Preparation