ITIL is an abbreviation for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligned IT services. ITIL allows a company to organize a touchstone from which it can plan, implement, and measure. IT Departments can develop the best practices and improve the way different teams interact and manage the IT infrastructure within their business. In doing so, end users get a better level of service and the business saves money. ITIL isn’t just about the IT service desk or help desk, it comprises all kinds of different areas from designing the infrastructure of an IT department to writing through dealing with problems and improving the service.
Course Curriculum
Module 1: An Introduction to the ITIL 4 Framework
Module 2: The Key Concepts of Service Management
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System (SVS)
Module 6: The Service Value Chain
Module 7: Practice: Purpose and Key Terms
Module 8: Understanding the 7 ITIL Practices
Module 9: Practice Exam Simulators