Service Operation (SO) is one of the Service Lifecycle modules which comes under the category of ITIL® Intermediate. This module focuses on the functions, processes, principles, operational activities that enable organizations and professionals to manage their products and services performance. These activities can also help to improve the IT service management of the organizations. Service Operation ensures to achieve the stability of the organization’s day to day processes and activities. The SO module focuses on those services that are well designed, tested and transitioned into the live environment and manage those services. This course is worth 3 credits towards an ITIL expert qualification.
Module 1: Introduction to Service Operation
Module 2: Service Operation Principles
Module 3: Service Operation Processes
Module 4: Common Service Operation Activities
Module 5: Organizing for Service Operation
Module 6: Technology Considerations
Module 7: Implementation of Service Operation
Module 8: Challenges, Critical Success Factors and Risks of Service Operation
Module 9: Exam Preparation