ITIL® 4 Specialist: Drive Stakeholder Value is a standardized certification for IT management professionals for enabling them to have a smooth assessment of interaction with users, suppliers, customers and partners for optimization of the services. This module comes up with a variety of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping. The DSV certification is one of a prerequisite for the ITIL 4 Managing Professional position.
Module 1: An Introduction to ITIL 4 Specialist: DSV
Module 2: Global Best Practice
Module 3: The Customer Journey
Module 4: Explore
Module 5: Engage
Module 6: Offer
Module 7: Agree
Module 8: Onboard
Module 9: Co-create
Module 10: Realise
Module 11: Practice Exams