ITIL Managing Professional Transition certification has been designed for the Professionals, who are willing to upgrade their already mastered skills in ITIL V3 in accordance to ITIL V4. The certification is the integration of updated elements required for the smoother transition to the newer version via a single course and exam. The curriculum is so focused to upgrade skills of version 3 into 2019 Version 4 standards for IT management professionals. The curriculum embarks relevance to IT managers, IT architects, system administrators, operations managers, database administrators, service delivery professionals, quality analysts, development teams, and process owners and practitioners.
Prerequisites:
- ITIL Expert (V3) certificate
- A minimum of 17 credits from previous ( V3 ) versions of ITIL
- ITIL 4 Foundation and 15 credits from the ITIL V3 system
Module 1: The Key Concepts of Service Management
Module 2: The Role of the Guiding Principles
Module 3: The Role of the Four Dimensions
Module 4: The Purpose and Components of the Service Value System
Module 5: The Service Value Chain
Module 6: The Role of Value Streams in New Service Creation and User Support
Module 7: Professionalism in IT Service Management
Module 8: Coordinating, Prioritizing and Structuring Work
Module 9: The Customer Journey
Module 10: Foster Stakeholder Relationships
Module 11: Shaping Demand and Defining Service
Module 12: Onboarding and Offboarding
Module 13: Value Co-Creation
Module 14: Realizing Value
Module 15: Key Concepts in the Digital Enterprise
Module 16: Digital Product Lifecycle
Module 17: Guiding Principles and High-Velocity IT
Module 18: Scope and Decision-Making
Module 19: Risk Management and the Role of Governance
Module 20: Communication Principles
Module 21: Practice Exam Simulator